Return Policy:

1. In keeping with international software license agreements, we cannot give refunds for software purchased from Codes in the Bible.

2. We will quickly and cheerfully replace any defective software or materials. Our aim is satisfied customers. Therefore, if you receive a defective CD, just let us know and we will replace it.

3. We will provide technical support as needed. All you have to do is ask. We want you to be able to fully utilize the software, and sometimes programs can interfere with each other, or during the installation process, you may not get a good installation. On PC's with Windows, this can often be avoided by temporarily turning off anti-virus software when installing a new program, and closing all programs that might be running. After the program installation is complete, then turn your anti-virus software back on.

Why are international software agreements so restrictive?

In the early days of personal computers in the 1980's, many software companies allowed consumers to return software if they were dissatisfied. What happened was that people found out they could buy software, install it on their computer, and then send the disks back to the manufacturer or take it back to a store, and get a refund. This knowledge spread very quickly. What a deal that was, where you could install the program and keep it, and return the program disks and get a full refund!! Needless to say, many people figured out very quickly that they could get free software by manipulating the system. In some cases related to games, as many as 75% of purchasers got a refund while keeping the software. They drove the companies into bankruptcy.

An analogy is buying a book at a bookstore, taking it home and reading it, and then taking the book back to the store and asking for a refund. After all, you've already read the book and used the intellectual content within it. The same situation occurs with software, because you can install the software and no seller or software manufacturer can know whether you removed the software from your computer, when you ask for a refund. Therefore, international software agreements state that when you buy the software, you own it. What the seller and software manufacturer must do, is replace any defective materials. They must also provide technical support.

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Our mailing address is:

Codes in the Bible
1221 Buttonwood Drive
Fort Collins, CO 80525 USA

We can be contacted by e-mail at:

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Telephone contact or orders:

E-mail us your telephone number and a good time to call, and we will call you, saving you the cost of a telephone call. Using this method, we can take credit card orders over the phone, answer your questions, or provide technical support.

Security of Online Orders:

We use 128-bit SSL security between your computer and our secure server, however, this is dependent on your browser being able to handle the highest security level. All Netscape Navigator and MS Internet Explorer versions at or above 3.0 can handle 128-bit security. However, you have to download the highest security version in order to have it. These are free downloads from Netscape and Microsoft.

When you place an order online, you should check to see that you are in "secure mode". This is indicated by a closed lock at the bottom bar of your browser. If the lock is open, then you are in unsecure mode. Only the order pages themselves are secure pages, because the security process slows down the pages loading on your computer.

When you enter order information on the secure order page, and send it, the information is encrypted with 128-bit encryption. At the secure server, the information is decrypted. At Codes in the Bible, we go one step further than almost everyone else. When the secure server receives your information, we automatically encrypt it with 1024-bit encryption using PGP (Pretty Good Privacy) a commercial encryption program. The information is never stored anywhere in non-encrypted or clear text, even on our secure server. In this way, we will be 100% sure that even if a hacker were somehow able to break into our secure server, that they could not get any useful information. They will not be able to break the 1024-bit encryption.

You can be absolutely sure that your personal information and credit card information is protected in the highest way possible and will never be shared with anyone.

PayPal Online Orders:

We offer visitors the opportunity to purchase products online using the PayPal service. It is a completely free service to purchasers. With PayPal, you can buy products and services very easily, and use all types of credit cards, checks, or a direct debit from a savings account or checking account. As a PayPal user, you would give your credit card or checking/savings information to PayPal, and not have to give the information to each merchant you purchase from. It's free, and is a way to protect your account information.

PayPal then informs the merchant that you paid for the product or service, and the product is shipped. Merchants pay an amount similar to the costs associated with processing credit cards. That's why PayPal is free to buyers. Personally, I think it is a wonderful service and is a way to safeguard your credit card information, since only PayPal has the credit card number and not the merchant. It also allows people without credit cards to make purchases on the internet in a secure manner.

We believe in treating your information as if it were our own. We automatically encypt all orders with 1024-bit ultra-strong encryption using PGP, and while unbreakable, we also do not store them on the secure server. All order information is only on one computer at our place of business, and only 2 people have access to this information.

We will not share, give, or sell any customer information, ever.

If you place multiple orders on the same day, we will automatically combine them and reduce the shipping charges to the minimum required.

Shipping procedures:

For all USA orders, we ship using Priority Mail, which usually takes ~3 days, although we reserve the right to occasionally use UPS or another shipping service. For Canadian orders, we almost always ship using International Air Mail, but sometimes may use Global Priority Mail. Shipments to Canada usually take 5-10 days when using International Air Mail, and 3-5 days when using Global Priority Mail. Occasionally, Canadian Customs has held up a package, causing a delay that may cause the package to take 3 weeks or more to arrive at the destination.

For International shipments other than to Canada, expect 7-10 days unless your country's Customs service holds up the package.

Custom Duties:

Some countries charge customs levies, and many do not. The customer is responsible for any customs duties levied, and not Codes in the Bible. When we fill out the customs forms for international customs, we put the price before shipping costs, in order to show the lowest possible cost. In this way, we contribute to the least customs duties for any customers so unfortunate as to be charged customs duties.